Refund policy
Return and Refund Policy
At Naqsh Creations, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy. Please read the following terms carefully.
1. Eligibility for Returns
* We accept returns under the following conditions:
* The item must be unused, unworn, and in its original packaging with all tags intact.
* Return requests must be initiated within 2 days from the date of delivery.
* Items that are customized, personalized, or part of clearance sales are not eligible for return.
2. How to Initiate a Return
To initiate a return, follow these steps:
* Contact our customer support team at naqshbyritu@gmail.com or +91-88518 83049 with your order details.
* Our team will provide you with a return authorization and shipping instructions.
* Ship the item back to us using a trackable shipping service. The return shipping cost is the customer’s responsibility unless the return is due to our error (e.g., wrong or defective item received).
3. Refund Process
* Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:
* Refunds will be issued to the original payment method within 7 business days.
* Shipping charges (if any) are non-refundable.
If the item was purchased using a discount or promotional offer, the refund will be adjusted accordingly.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us within 4 days of receiving your order.
5. Late or Missing Refunds
If you haven’t received your refund within the specified timeframe:
* Check your bank account or contact your credit card provider, as processing times may vary.
* If you still have not received your refund, please reach out to us at [Your Contact Email].
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or full refund at no additional cost to you.
7. Contact Us
For any questions regarding returns or refunds, feel free to reach out to us:
Naqsh Creations
naqshbyritu.@gmail.com
Address :
Floor No.: SECOND FLOOR
Building No./Flat No.: 14/46
Road/Street: SUBHASH NAGAR
Locality/Sub Locality: Subhash Nagar
City/Town/Village: New Delhi
District: West Delhi
Pin Code: 110027
State: Delhi
By making a purchase from our website, you agree to the terms of this Return & Refund Policy.